Passengers blast British Airways for IT system crash that left them unable to check in online days after airline apologised over bag collection mayhem
- Travellers branded the flag carrier a ‘disgrace’ and blasted the ‘appalling’ service
- Flight Aware reported that 34 BA flights were cancelled and 114 were postponed
- Some people were abroad while others said they were separated from baggage
British Airways passengers have slammed the airline over cancelled and delayed flights after its latest IT meltdown.
Travellers branded the flag carrier a ‘disgrace’ and blasted the ‘appalling’ service after 34 flights were shelved and 114 were postponed.
Some were left stranded abroad while others reported they were separated from their luggage for at least two days.
The airline said this afternoon’s IT problems were due to its online check-in service not functioning.
The latest issues facing BA comes after passengers were left waiting ‘up to three hours’ to collect their baggage at Heathrow during Storm Eunice on Sunday.
Travellers branded the flag carrier a ‘disgrace’ and blasted the ‘appalling’ service after 34 flights were shelved and 114 were postponed (file photo)
Laura Dean, who works in the holiday sector, said on Twitter: ‘@British_Airways I would like a refund for my cancelled flight which was meant to leave Lisbon at 15:55 and you NOW cannot get me home until Thursday!
‘Your system keeps failing during the cancel process but funnily will allow a rebook. seeking a refund IN FULL how is that done?’
Mark Burgess put: ‘Have tried and failed to return from Geneva today as @British_Airways have cancelled three flights we were successively booked on.
‘Not confident of getting us back tomorrow either. Quite extraordinary. Have reverted to other means which I am also not confident of!’
Alice Beardmore-Gray said: ‘@British_Airways flight cancelled for the first time yesterday, now for the second time today, told no space on later flights this evening – how am I supposed to get to work tomorrow?…not good enough!’
Helen Ruth Wilson posted: ‘@British_Airways you’re a disgrace my return flight from Jersey to Heathrow has been cancelled for the 2nd time in 2 days.
‘It’s unacceptable!!! Sunday due to the weather- yet all other airlines managed to keep to schedule. Today cancelled for operational reasons!! What operation!’
BA grounded internal flights and a handful of ones to Europe on Sunday causing chaos due to Storm Franklin.
Thousands arriving in London were forced to wait in the baggage claim area of the airport in a desperate bid to be reunited with their luggage.
They claimed there was ‘no food available’ and vending machines ‘aren’t working’ despite their long wait.
BA asked passengers who do not want to wait to fill out an online form to allow travellers to track their bags – but many said the online system was not working.
The chaos at Heathrow was a result of the ‘continued bad weather conditions’ as Storm Eunice has forced British Airways to also cancel dozens of flights.
A BA spokesman said of today’s IT failure: ‘We experienced some system issues this morning which had an impact on the smooth running of our operation.
‘We have back-up plans in place so we can continue to support our customers and we are getting the majority of our flights away as planned.’
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